As a rule, our transactions take 5-60 minutes to be processed. If your transaction takes longer, this could be due to a variety of factors, including: Blockchain overload. There are many transactions waiting to go through, including yours. This issue occurs on the Bitcoin and Bitcoin-based blockchains. Unfortunately, the only thing to do is wait. Exo Change has no control over a blockchain overload. Coin updates. We may turn off some coins to update a client. This can take some time. You will get your money as soon as we turn it back on.